This privacy statement was last updated on 13 March 2024 and applies to citizens and legal permanent residents of South Africa.
In this privacy statement, we explain what we do with the data we obtain about you via https://trifectiv.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Registering an account
1.1 Registering an account
For this purpose we use the following data:
- An email address
- Account name or alias
- IP Address
Retention period
We retain this data upon termination of the service for the following number of months: 60 months
1.2 To support services or products that a customer wants to buy or has purchased
1.2 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- Account name or alias
- IP Address
- Geolocation data
- A telephone number
Retention period
We retain this data upon termination of the service for the following number of months: 60 months
1.3 Compiling and analyzing statistics for website improvement.
1.3 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- Geolocation data
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
Retention period
We retain this data until the service is terminated.
1.4 Deliveries
1.4 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- Geolocation data
- A telephone number
Retention period
We retain this data upon termination of the service for the following number of months: 60 months
2. What if you don't provide us with your personal information?
If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.
3. Sharing with other parties
We only share or disclose this data to operators for the following purposes:
Operators
Name: Payfast
Country: South Africa
Purpose: Payment Processing
4. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.5. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.The inclusion of full IP addresses is blocked by us.6. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.7. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.8. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.9. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
10. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za
11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Trifectiv (Pty) Ltd
Unit 1E Stellenbosch Agri-Park, Baden Powell Drive, Lynedoch, Stellenbosch
South Africa
Website: https://trifectiv.com
Email: accounts@trifectiv.com
Phone number: 27.21.879.1388
We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
C Russell
P O Box 12620, Die Boord, Stellenbosch, 7613, South Africa
Annex
Beaver Builder
Beaver Builder products do not collect any personal information.LearnDash LMS
When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to: --Send you information about your account and order --Create your account for our LMS If you register a free account then we will store your email address. We store information about you for as long as your account exists. We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable). We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access: --Order information such as your enrolled courses, course progress and username / email address. Any additional information added in your WordPress User Profile can also be visible to the administrator(s).What we share with others
Payments
We accept payments through Payfast, Ozow, Snapscan and Yoco as well as via direct EFT. When processing payments, some of your data will be passed to the payment gateway, including information required to process or support the payment, such as the purchase total and billing information. We do not see or save any of your banking information or credit card details. These payments are all handled by the 3rd party payment service you select.WooCommerce
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you consent to receive them
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
What we share with others
We share information with third parties who help us deliver our orders (the courier) and process payments. When processing payments, some of your data will be passed to the gateway as necessary, including information required to process or support the payment, such as the purchase total and billing information.Really Simple SSL
Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.Complianz | The Privacy Suite for WordPress
This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymized and stored in our database. For more information, see the Complianz Privacy Statement.PayFast
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.
Shipment Tracking
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.